1. Introduction
PropDesk Technologies ("we," "our," or "us") respects your privacy and is committed to protecting the personal data of our users, agents, brokers, and real estate agencies using the PropDesk CRM and Property Management Software platform.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website at propdesk.in, utilize our CRM services, and interface with our mobile/web applications.
2. Data We Collect
To provide a seamless property management and lead-matching experience, we collect information across three main categories:
- Account Registration & Billing Info: Your name, agency/firm name, business email, WhatsApp number, physical business address, and billing particulars.
- CRM Operations Data: Information you input into the system, including your properties, listings, client leads, match requirements, sub-agent accounts, and customized communication logs.
- Usage & Device Analytics: IP addresses, browser types, device operating systems, pages visited, conversion metrics, and system log times.
3. Integrity and Absolute Confidentiality of Broker Data
Our Core Guarantee to Real Estate Professionals
We understand that your property listings, inventory, and buyer leads are the bedrock of your business. PropDesk absolutely guarantees never to share, rent, sell, leak, or monetize your database with competing brokers, agencies, or external listing syndicators. Your database remains strictly private to you and your authorized sub-agents.
4. How We Use Your Information
We process collected data to serve you better, specifically:
- Provision and optimization of the PropDesk CRM and auto-matching tools.
- Processing secure subscription billing and maintaining user accounts.
- Sending system updates, alerts, WhatsApp notifications, and direct technical support answers.
- Complying with regulatory obligations under Indian law, including local property regulations and corporate tax rules.
5. Data Security & Hosting
PropDesk implements industry-standard transport layer security (SSL/TLS encryption) and robust cloud-server architectures to keep your CRM data protected. Access control is limited exclusively to authorized systems and credentials created by you.
6. Your Rights
As a user, you hold complete autonomy over your data:
- Export: Download your listings and lead lists anytime as secure spreadsheets.
- Correction & Deletion: Modify or permanently purge data entries directly through the CRM dashboard.
- Cancellation: Terminate your 14-day free trial or active subscription with instant system de-registration.
7. Contact Us
If you have any questions regarding this Privacy Policy, your data handling rights, or security protocols, please feel free to reach out:
PropDesk Support Officer
📧 Email: hardikjain2030@gmail.com
💬 WhatsApp Support (Fastest): +91 72088 50778
📞 Phone Hotline: +91 82713 10911
🏢 Office: Ground Floor, MohanBari, Surajpole Gate, Jaipur, Rajasthan, India